Help Centre

How can we help your
little explorer?

Our team is always here to help — whether you're tracking an order, sorting a return, or just need sizing advice. Browse the FAQ below or get in touch directly.

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Contact Information

Reach out to our team and we'll get back to you within 24 hours.

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Support Team

hello@clawsy.com
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Team Online

Mon – Fri, 9am – 5pm GMT.
We reply to all messages within 24 hours.

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Shipping & Returns

How long does delivery take? expand_more
All Clawsy products are made to order. Production takes 3–5 business days, followed by standard shipping of 3–5 business days in the UK. You'll receive a tracking link as soon as your order ships.
Do you ship internationally? expand_more
Yes! We ship worldwide. International delivery typically takes 7–14 business days depending on your location. Shipping costs are calculated at checkout.
What is your returns policy? expand_more
Because each item is made to order, we accept returns for items that arrive damaged, faulty, or significantly different from what was shown. Please contact us within 14 days of receiving your order and we'll make it right.
My order hasn't arrived — what do I do? expand_more
First, check your tracking link from the shipping confirmation email. If your order shows as delivered but hasn't arrived, or if tracking hasn't updated in 7+ days, please email us and we'll investigate straight away.
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Sizing & Fit

How do I find the right size? expand_more
Each product page includes a size guide with chest, waist, and height measurements. Our clothes are designed with a relaxed, playful fit — if your child is between sizes, we recommend sizing up for growing room.
Do the sizes run true to size? expand_more
Yes, our sizing runs true to standard UK children's sizing. We design with a generous, comfortable fit so children can move freely. Check the size guide on each product page for exact measurements.
What age ranges do you cater for? expand_more
Clawsy currently offers sizes for children aged 2–12 years. We're always working on expanding our range, so sign up to our explorer list to hear about new arrivals.
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Products & Materials

What materials are Clawsy products made from? expand_more
We use premium, soft-touch fabrics — primarily GOTS certified organic cotton and sustainable poly-cotton blends. All materials are hypoallergenic and tested for sensitive skin.
Are the prints safe for children? expand_more
Absolutely. All our prints use Oeko-Tex Standard 100 certified inks, free from harmful substances. The prints are also designed to be durable — they won't crack or fade with normal washing.
How do I wash Clawsy products? expand_more
Machine wash cold (30°C), inside out, on a gentle cycle. Tumble dry low or air dry. Avoid bleach and ironing directly on the print. Following these steps keeps colours vibrant for longer.
Are your products sustainable? expand_more
Yes — Clawsy products are made to order, which means we produce only what's needed and avoid excess waste. We use eco-certified materials and work with responsible print partners who share our values.
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Orders & Account

Can I cancel or change my order? expand_more
Because products are made to order, we can only cancel or amend orders within 1 hour of purchase. Please email us immediately at hello@clawsy.com if you need to make a change.
How do I track my order? expand_more
Once your order ships, you'll receive a confirmation email with a tracking link. You can also view your order history and tracking information from your account page.
I received the wrong item — what do I do? expand_more
We're sorry about that! Please email us at hello@clawsy.com with a photo of what you received and your order number. We'll send the correct item out to you as quickly as possible.

Accepted Payments

We accept all major payment methods for a smooth checkout experience.

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Still need help?

Can't find your answer in the FAQ? Drop us a message and our team will get back to you within 24 hours.

mail hello@clawsy.com